Grievance Procedures

City of Homer Grievance Procedure Under The Americans with Disabilities Act

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging violation on the basis of disability in the provision of services, activities, programs or benefits by the City of Homer. The City’s Personnel Policy governs employment-related complaints of violation.

The complaint should be in writing and contain information about the alleged violation such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The following timeline is established in accordance with Chapter 2 ADA Coordinator, Notice & Grievance Procedure: Administrative Requirements under Title II of the ADA.  It is the goal of the City of Homer to discuss and resolve grievances as quickly as possible.

1. The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA Coordinator

Renee Krause, Deputy City Clerk
City of Homer
491 E. Pioneer Avenue, Homer, AK, 99603

1. The ADA Coordinator or designee will meet with the complainant within 15 calendar days after the receipt of the complaint to discuss the non-compliance and possible resolutions.
2. The ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, within 15 calendar days. The response will explain the position of the City of Homer and offer options for substantive resolution of the complaint.
3. If the response of the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision to the City Manager or designee within 15 calendar days after the receipt of the response.
4. The City Manager or designee will meet with the complainant within 15 calendar days of receipt of the appeal to discuss the complaint and resolution.
5. The City Manager or designee will respond in writing, and where appropriate, in a format accessible to the complainant, within 15 calendar days with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or designee, appeals to the City Manager or designee, and responses from these two offices will be retained by the City of Homer for at least three years.

You are under no obligation to use the City of Homer Grievance Procedure before filing a formal complaint with the State Commission on Human Rights, the Department of Justice, or the Equal Employment Opportunity Commission (EEOC).  The City of Homer ADA Grievance Procedure is an informal process designed solely for the purpose of promptly and fairly resolving an ADA complaint with the city. You have 180 days to file a complaint with the Department of Justice or EEOC, and 300 days to file with the Alaska Human Rights Commission (AHRC).